Subscription policy

When signing up for a SimplyHair subscription product,  you are agreeing to the products you have selected, to be delivered on the schedule you have set, to a named delivery address. All subscription purchases still fall under the remit of our regular terms and conditions for non subscription orders.

In order to place a subscription order, you must have a trade account set up under your own name.

You must have correct, accurate and valid card payment details entered on your customer account.

The total price paid by you for your subscription products includes VAT.

The cost will be displayed on the website prior to you confirming your order. At this point, you can change your details and the details of your deliveries before continuing with the order and purchase. The total price of your past and future orders is also visible in your customer account pages.

We reserve the right to vary the contents of your order without notice and at our sole discretion.

You can manage your future orders with us through your customer account.

The total price will be charged to the payment card we hold on your account for you at the time of the order processing for each specific order.

Your subscription to SimplyHair products will remain in effect until you cancel it. Should you wish to cancel your plan, you can do this via your account area.  Depending on the timing of your cancellation, or an order due to be sent has already been processed, you will not be able to cancel that order, however all subsequent subscriptions will be cancelled.

If you cancel your subscription and subsequently reactivate at a different time the price for the products on subscription may be a different price than the price in effect for the products at the time of cancellation.

CANCELLATION

You are free to cancel your subscription at any time, and can do so through your account, or by contacting our customer service team on hello@simplyhair.co.uk.  

The estimated delivery date for upcoming orders is visible on your customer account (see the ‘your deliveries’ schedule). Your subscription must be cancelled at least 24 hours before your next scheduled delivery date. Orders will still be charged and delivered if your notification of cancellation is less than 24 hours before your next scheduled delivery date.

TERMINATION OR REFUSAL BY US

We reserve the right to suspend, refuse or cancel your subscription at any time in our sole discretion without notice or explanation. If we do this, you will only be charged for orders that have been shipped to you.

DISCONTINUATION OF DESIGN

In the event that you subscribe to a foil that is later discontinued, your subscription will be automatically changed to the most similar alternative.  If this is to occur, you will be notified by email, in order to change or cancel your subscription, should the replacement foil not be suitable.