Client consultations are a very important part of the hair extension process. Your consultation is the first opportunity you will have to meet your new client face to face, and to discuss with them all there is to know about hair extensions.
The consultation marks an important part of the hair extension process not only for you as a technician, but also for your client, as it is their opportunity to ask questions about the hair, to decide if it is something they would like to go ahead with, and raise any concerns they have regarding the fitting or
maintenance of hair extensions.
As the consultation is such an important process, as a newly qualified technician it is helpful to prepare beforehand how you will approach the consultation so that both you and the client take as much away from it as possible, so here we shall look at the different elements involved in this process, and an idea for the “flow” of the consultation.
How To Meet And Greet New Hair Extension Clients
When performing a consultation as a mobile hair extensionist it is most likely that you will be travelling to your client’s home or work place. Upon arrival at your client’s residence you should greet them in a warm and friendly manner, helping them to feel as comfortable as possible with you. As you will be in their home it is likely that they will be quite relaxed, however they may find talking to new people a little uncomfortable so you will need to be full of conversation to ease them into the process.
If you are offering hair extension services from your salon, you will simply need to approach you initial meeting with a new hair extension client in much the same way you would a regular hairdressing client, relaxed, informal and friendly.
Get To Know Your Hair Extension Client First
Upon arrival it is tempting to jump straight in to discussing the hair extensions, however try to start the conversation by getting to know your client. You might want to ask how they are and how their day has been to start the flow of conversation. If your client seems reluctant to engage then by all means begin the discussion of hair extensions, however you will find most are very happy to engage in a little chit chat to break the ice and get to know a little about each other.
Discussing A Hair Extension Fitting With A New Client
Now that you have gotten to know each other a little better it is time to get down to business, and a great way to move on to this topic is to ask a question such as “so what has made you think about getting hair extensions” or “have you been thinking about getting hair extensions for a while now”. This will allow your client to then detail why they are considering hair extensions and the reasons behind them. Your client may tell you that they have a birthday coming up so would like them fitted for this, they may tell you that they have worn hair extensions for years and are looking for a new fitter, or they may explain that they are unhappy with the volum