As a hair extension technician, it is very important that you provide every client with a consultation form. A consultation form will help you to understand the individual needs of your clients, as well as flagging up any potential problems that you need to be aware of before the fitting, putting your client needs and requirement’s first at all times.
Why Do I Need A Hair Extensions Consultation Form For My Clients?
There are a number of different reasons why you need a consultation form for each of your clients.
Firstly, having a consultation form will help you to keep track of all of your clients. It is a place where your clients name, address and contact details are stored so that in the event you need to contact them you will know exactly where to find the information. It will also help you if a client contacts you a year or so after their original fitting for another appointment, as you will already have lots of information for them.
Secondly and most importantly, a consultation form is an opportunity to ask some more in depth questions without your client feeling uncomfortable, to help you establish and ensure they are suitable for a hair extensions fitting. For example, your consultation form may ask questions such as “have you experienced any problems with hair extensions in the past”, or ”do you have any allergies”. By taking down all of this information, you can be sure that your client is suitable for a fitting.
What Should I Include In A Hair Extension Consultation Form?
Each consultation form will be different for every hair extension fitter, however there are a number of different points that should be included to ensure you are getting the most out of your consultation time.
Here are some examples of the type of questions you would need to be asking your client before fitting a set of hair extensions:
Example Questions For Hair Extension Consultation Form
- Contact Number
- Email Address
- How did you hear about us? Google, yahoo, bing, family, friend, yelp, other
- Have you had hair extensions before?
- Are you currently taking any medication that causes hair loss, thinning, or excessive growth?
- Have you been pregnant in the last 6 months?
- Do you have any known allergies?
- Do you frequently swim or go to the gym?
Handy Consultation and Removal Cards
To make your life a little easier, we have made some handy consultation and removal cards, so that you can ensure you are asking your clients all of the right questions before you go ahead with a hair extension fitting. Our forms come with a tear away strip so that both you and the client have a record of the details, ensuring your business looks professional at all times.
You may also wish to include information regarding the importance of maintenance appointments every 4-6 weeks and that your client is aware of this commitment, as well as acknowledgment that your client will require the removal of her hair extensions within 3-4 months, and this should only be performed by a trained professional.
This information means you are reducing the likelihood of an unhappy customer and therefore the need to deal with complaints.
Keep Your Client Consultation Forms Safe
It is very important that once you have acquired this information you store it in a safe place. You may need to refer back to it at some point, therefore setting up a filing system will help you to stay organised as your client base grows.
Keeping your clients information safe is super important for the running of your business, therefore we have made life easier by introducing “Client List” to our SimplyHair business customers. If you run a hair extension business, check out how Client List works here.
Don’t Forget To Ask Your Client To Complete A Hair Extension Consultation Form
It may not seem important now, but a consultation is key to determining the suitability of each of your clients, and not only offers them protection, but also helps you in the event of a negative situation. If, for example, your client was pregnant during the fitting, however had not disclosed this or made you aware, and then encountered complications with her hair extensions potentially due to the pregnancy such as hair thinning, this will help to cover you as you will be able to explain that had you been aware of these circumstances you may have not been able to perform the fitting, but as this was not disclosed to you, you cannot be held responsible for this.
SimplyHair Trade Account
Are you a new mobile hair extension business? Are you thinking of introducing hair extension services into your salon? At SimplyHair not only do we offer very competitive pricing, we also offer an exclusive trade discount to our professional customers.
Find out more about SimplyHairPro here.