Ok so how many times has this happened to your business…a new client contacts you looking for a set of hair extensions, however they have already purchased the hair and just want you to fit it for them.
Every hair extension technical has come across this dilemma at some point or another, and the big question is whether or not to go ahead and fit the hair extensions.
There are many reason why hair extensions technicians and salons chose not to go ahead with a fitting like this, however if you are just starting out, or receive a lot of enquiries such as this where your business is turning away lots of potential customers, it is worth considering whether saying no is the right choice, or whether there are ways to make this a positive experience for both your potential customer and your business.
Fitting Hair Extensions Not Purchased By You
There are a number of different reasons why fitting a set of hair extensions purchased by your client can be a good thing for your business. Firstly, every new customer you get through the door is a sign that your business is growing. As long as they are of course paying a fair price for your fitting time, this is a still a new customer which equals profit for your business.
In addition to this, you may find that this client sticks with you for a long time and is in fact very loyal. They may continue to bring their own hair if they have found a good suppler, or they may decide they prefer your judgement and wish for you to purchase it for them. Either way, this is a new customer for your growing business.
Finally, you may find that if this customer has struggled to find someone to fit her hair extensions and you are the only one to say yes, she is likely to feel very positive towards you, which is great for word of mouth advertising.
Reasons Not To Fit Hair Extensions You Did Not Purchase Yourself
With every positive, there is always a flip side, so fitting a set of hair extensions you have not sourced yourself can come with a few challenges.
Firstly, you of course cannot guarantee the quality of the hair and how long it is likely to last. You can’t confidently know where the hair was purchased, and therefore this can be risky if the quality is poor.
Secondly, if the hair is of poor quality, whilst unlikely, this does open you up to the possibly of damaging your reputation if people are lead to believe that you selected the hair. Whilst this is quite unlikely, this is something you will need to take into consideration before agreeing to a fitting of this type.
Fortunately there are steps you can take to reduce these negatives, allowing you to focus on the positives of this type of fitting and opening your business up to more customers.
How To Approach Fitting A Set Of Hair Extensions That Have Been Sourced By Your Client
If a client reaches out to you and asks you to fit a set of hair extensions they have purchased, rather than saying a flat no, we would recommend inviting the client to come and meet you for a consultation and to bring the hair along with them. During the consultation you can assess the hair first hand to judge whether or not you are happy with the quality, and whether the customer has achieved an accurate colour match. As a qualified and experienced hair extension technical you will naturally have a good eye for poor quality hair extensions and colour matches, and therefore if you believe them to be of an acceptable standard, you can consider the fitting.
Complete A Hair Extension Consultation Designed For When A Client Has Sourced Her Own Hair Extensions
Before fitting the hair extensions, unlike a usual fitting you will need them to fill in a different type of consultation form which covers the fact that you did not source the hair. This is not a legally binding contract, but it does outline clearly that you are unable to guarantee the quality of the hair for any period of time, ensuring that the client is fully aware of this.
By assessing the hair, and asking for their acknowledgment regarding the long term quality of the hair, you are able to fit the hair extensions without concern over the hair, ensuring a happy client relationship for everyone.
Please be aware that this is to be used as a guide only, and documents such as this are not legally binding unless you have consulted with a solicitor.
Looking for other types of hair extension forms?
We have a range of forms to help with your hair extension business including: